01 / THE SILENT GOODBYEA patient calls at 7 PM.
A patient calls at 7 PM.
Gets voicemail. Hangs up.
62% of patients won’t leave a message. They hang up and call the next clinic. You never even knew they called.
After-hours care. Always-on reception.
Your clinic closes
at 6. Your patients’
needs don’t.
42% of patient enquiries happen outside business hours. 62% of callers hang up instead of leaving voicemail. While your front desk is closed, DrKing is answering every call, booking every appointment, and capturing every lead — 24/7.
Made for Australian clinics. Here for every patient.
You switch off. We stay on.
42%
of enquiries happen after hours
62%
hang up instead of leaving voicemail
6 hours
of uncovered demand. Every day.
10 hours open. 16 hours awake.24/7
DrKing has your front desk covered
Closed doors. Missed opportunities.
The day ends.
The need for care doesn’t.
Your team deserves to switch off. Your patients still need a way in.
Here’s what happens in the hours between.
26% of Australians waited longer than acceptable for a GP appointment.
ABS Patient Experiences, 2024–25
02 / THE WEEKEND GAPSaturday morning enquiries
Saturday morning enquiries
sit until Monday.
A patient twists their ankle on Saturday. They google physios, call 3 clinics, get voicemail on all 3. The one that answers gets the booking. That’s not you.
03 / THE MESSAGE-TAKING MIDDLEMANYour answering service takes
Your answering service takes
messages. That’s not enough.
Traditional answering services take a name and number. They don’t book appointments. They don’t answer questions. They don’t capture the lead. DrKing does all three — instantly.
The cost of “we’re closed”
A few missed calls.
A surprisingly
big number.
8 after-hours enquiries a day. 62% hang up on voicemail. $180 average appointment. 365 days.
That’s $326,000 a year — lost while you’re closed.
in potential appointments lost each year
An illustration, not a revenue forecast. Assumes every lost enquiry would become one $180 appointment. Rounded to the nearest $1,000. Actual results vary.
Meet your always-on front desk
Your team goes home.
DrKing gets to work.
A helpful voice on the other end. A real appointment in the diary. A patient who feels looked after.
- ✓AI voice answers every call, 24/7
- ✓Books appointments in real-time
- ✓Answers questions about your clinic and services
- ✓Sends an SMS confirmation, automatically
DrKing Reception● Always here, even after hours
Thanks for calling Greenwell Clinic. I’m your AI receptionist. How can I help you tonight?
Hi, can I book a physio appointment for tomorrow morning?
Of course. There’s a 9:30 AM appointment available. Would that work for you?
That’s perfect, thank you!
✓
Booked. Confirmed. All taken care of.SMS confirmation sent to patient
An example of a better after-hours experience.
AI Voice Receptionist
A warm welcome and a helpful answer, whenever patients call.
Explore AI reception ↗24/7 Online Booking
Turn late-night browsing into appointments in your diary.
Missed Call Recovery
Give missed callers a way back to your clinic, automatically.
Recover missed calls ↗Appointment Reminders
Keep patients in the loop and appointments on track.
Better after-hours care, whatever your practice.
A little more clarity
Good questions.
Clear answers.
Everything you’re wondering about your new after-hours front desk.
What happens when a patient calls after hours?
DrKing AI answers immediately, greets the caller by your clinic name, answers questions about services and availability, and books the appointment — all in real-time, 24/7.
Does it sound like a robot?
No. DrKing AI uses natural conversational speech. Callers can ask questions, change their mind, reschedule — just like talking to a human receptionist.
Can it handle emergency triage?
Yes. DrKing AI identifies urgent symptoms and follows your escalation protocol — either connecting to an on-call clinician or directing to emergency services.
What about public holidays and weekends?
DrKing operates every day, all year. Public holidays, weekends, 3 AM on a Tuesday — every call gets answered.
How does it handle patients who just want to leave a message?
DrKing can take messages too, but most callers prefer to book directly. The AI guides them toward booking rather than leaving a message that might not get returned.
Your next patient might call tonight
Close for the day.
Stay open to your patients.
See how DrKing can look after your callers while you look after yourself.
Let’s talk about your clinic Book a demo · Built for Australian clinics