Your patients are calling at lunch. Your receptionist is at lunch.
GP call volumes peak at 12–2 pm, exactly when reception takes breaks. 27% of calls go unanswered. That’s a lot of patients left on hold.
For general practice clinics in Australia
Your patients wait 3 days for an appointment. They should wait 3 minutes.
42% of GP bookings happen after hours. DrKing answers patient enquiries 24/7, books appointments instantly, and sends reminders — so your patients get care faster, and your reception team gets their lunch break back.
20 minutes. No pressure. More possibilities.
Illustrative booking experience
Made for the way Australian
general practice works.
Best PracticeSOFTWAREHealthLinkMedicalDirector
Built for Australian clinics3.2 days
Average wait for a GP
appointment in Australia
42%
Of GP bookings happen
outside business hours
27%
Of GP calls go unanswered
during peak hours
60%
Of patients prefer online
booking over calling
Indicative figures provided by DrKing. Patient access and results vary by clinic. Booking speed depends on appointment availability.
The everyday reality
Good care starts before
the consultation.
But between the ringing phones and a full waiting room, something has to give.
3-day wait times push patients to competitors or the ED.
When patients can’t get an appointment this week, they call the next clinic. Or they go to emergency — costing the system $400+ per visit.
Your receptionist is drowning in repeat prescription requests.
30% of GP call volume is routine: repeat scripts, referral requests, results enquiries. DrKing automates request intake and routing, with clinical decisions staying with your team.
50 unanswered calls a day. 30% are new patient enquiries. $180 per GP visit. 260 working days.
$702,000a year in potential visits
— gone.
— gone.
Illustrative opportunity: 50 × 30% × $180 × 260. Assumes each enquiry becomes one visit; not a revenue forecast.
A simpler patient journey
From first hello
to follow-up.
One connected conversation. Less back-and-forth. More time for the people who need you.
01
DrKing picks up.
Web, phone, SMS, WhatsApp or your online booking widget. DrKing answers routine enquiries, captures repeat script requests and flags urgent enquiries for staff.
EVERY CHANNEL. EVERY HOUR.02
DrKing books.
Patients choose their regular GP or the first available appointment. Your real-time calendar, Medicare-aware booking types, confirmations and pre-visit forms — connected.
LESS ADMIN. FASTER ACCESS.03
DrKing follows up.
Appointment reminders, chronic disease recalls, results availability notifications and patient reactivation. The thoughtful follow-up your team doesn’t always have time for.
Keep care movingA helping hand for your whole clinic
Small moments.
A healthier practice.
GP clinic patient communication software for Australia, built around real patients and the people who care for them.
Your clinic. Always available.Online
Can I see my regular GP this Friday?
Let’s find a time with your doctor. Would you prefer morning or afternoon?
Find an appointment
01 / AI CHAT
A warm welcome.
Even at midnight.
Turn a late-night website visit into a booked appointment. DrKing answers patient questions and helps them find the right booking, 24/7.
Meet your website’s new receptionistA time that works for you
June‹ ›
MTWTFSS
15161718192021
Dr Sarah MitchellYour regular GP
9:15 am12:30 pm3:45 pm
02 / 24/7 ONLINE BOOKING
The booking widget
patients actually want.
No hold music. No opening-hours maths. Patients choose their GP, see live availability and book in a few simple steps — whenever life gives them a moment.
Open your doors after hoursAnother call, taken care of.
Incoming patient callAnswered
“I’d like to book a standard consultation.”
Appointment booked
Confirmation sent. Your reception team can keep caring.
03 / AI VOICE RECEPTIONIST
When the phone rings,
there’s an answer.
Busy front desk? DrKing picks up, answers routine questions and books appointments. Give every caller a helpful first response while your team supports the waiting room.
Give every call a little careThe right next step
Repeat prescription requestRoutine intake
Appointment enquiryBook a visit
Urgent concernAlert staff
Configured to your clinic’s escalation protocols.
04 / SMART TRIAGE
Routine requests.
The right attention.
DrKing helps distinguish routine enquiries from potential urgent concerns and routes them appropriately. Your clinicians remain in control of assessment, prescriptions and care.
For a medical emergency, patients should call 000. DrKing does not provide a diagnosis or replace emergency services.
A friendly nudge SMS
Hi Alex, a little reminder about your appointment with Dr Sarah tomorrow at 12:30 pm.
Please reply YES to confirm, or contact us if you need another time.
Patient confirmed
05 / APPOINTMENT REMINDERS
Fewer empty chairs.
More continuity.
Thoughtful SMS and WhatsApp reminders help patients remember, confirm or reschedule. Fewer no-shows, a steadier day and more appointments for those who need them.
Make remembering effortlessCare that keeps in touch
Last appointment12+ months ago
Hi Alex, it’s been a little while. Your regular health review is due. Let’s find a time that suits you.
Book my health review
06 / PATIENT REACTIVATION
Bring patients back
into the picture.
Reconnect with patients who haven’t visited in 12 months or more. Automate recall reminders for chronic disease reviews and regular check-ups, in line with your clinic’s care plans and patient communication preferences.
Keep the conversation goingFor the humans behind the front desk
Your receptionist gets their lunch break back.
GP call volumes peak between 12–2 pm. DrKing AI answers calls, books appointments and handles routine enquiries. Your team focuses on the patients in the waiting room.
Meet Your AI ReceptionistDrKing Voice
IllustrationA familiar kind of helpful.
“I can help with that. Would you like to see your regular GP?”
Thoughtfully built for general practice
Your clinic is unique.
Your software should understand.
From Medicare booking types to ongoing care, DrKing fits around the way your practice works.
- 01
Faster patient access
24/7 booking helps patients find the next available appointment, without waiting for reception to open.
- 02
Less reception pressure
Give the routine 30% of call volume a new home. Your team can spend more time with patients.
- 03
Better chronic disease management
Automated recalls and reminders support ongoing reviews and continuity of care.
- 04
A clearer path to primary care
Help patients find available GP appointments before they give up, supporting appropriate access to care.
- 05
Medicare-aware
Appointment types can reflect item numbers and billing context, with your clinic setting the rules.
- 06
At home with your GP software
Connect front-end communication with Best Practice, HealthLink and major GP systems. We’ll confirm compatibility and API access for your setup in the demo.
No clinical data stored.
Built secure from the ground up.
GDPRHIPAA ReadyAustralian Privacy
PrinciplesPCI Compliant
PrinciplesPCI Compliant
Your clinical record system remains the source of truth. Ask us for security documentation, data handling details and the compliance scope for your deployment.
A few things you might be wondering
Good questions.
Clear answers.
Something else on your mind?
We’re happy to talk it through.
Does DrKing integrate with Best Practice or Medical Director?
DrKing connects with major GP software via API, subject to your system’s compatibility and access. We handle front-end communication and booking, not clinical records. We’ll confirm the integration available for your practice during your demo.
Can it handle Medicare item numbers?
DrKing’s booking system is Medicare-aware. It can categorise appointment types by item number and guide patients to the right booking type. Your clinic configures these categories and remains responsible for billing decisions.
Can it triage urgent vs routine enquiries?
DrKing helps identify potentially urgent concerns and flags them for immediate staff attention using your clinic’s escalation rules. Routine requests, such as repeat scripts and referrals, can be captured and routed automatically. Clinical assessment and approval stay with your clinicians. For a medical emergency, call 000.
Does it send recall reminders for chronic disease management?
Yes. DrKing automates recall reminders for chronic disease reviews and your clinic’s configured management plans. Recall schedules and appointment terminology follow your current clinical workflows.
Can patients book a specific GP?
Yes. Patients can choose their regular GP or book the first available appointment, based on your clinic’s real-time availability and booking rules.
Does it handle after-hours enquiries?
Yes. DrKing operates 24/7. After-hours patients can book, ask routine questions and receive automated responses. DrKing supports administrative enquiries; it does not replace an after-hours clinical service.
Is it secure?
DrKing is built for front-end communication, with no clinical records stored. Its security approach addresses GDPR, Australian Privacy Principles and HIPAA-ready infrastructure. We can walk you through data handling, access controls and applicable compliance documentation for your clinic.
Better access. A lighter day.
Ready to give your patients
faster access?
Book a 20-minute demo. We’ll show you how DrKing reduces wait times and lightens your reception load.
Book Your Free DemoBuilt for your practice. Here for your people.